Frequently Asked Questions About Buying, and Selling Video Games, Movies, Music & More!

Whether you’re buying, selling, trading, or just stopping in to browse, we want your visit to be easy and enjoyable. Below you’ll find answers to some of the most common questions about our store policies, guarantees, trade process, and more. If you don’t see what you’re looking for, stop in or give us a call — we’re always happy to help.

What are your business hours?

Our business hours are: Monday – Saturday from 10am-9pm & Sunday from 11am-5pm.

What types of payment do you accept?

We accept Visa, MasterCard, Discover, Apple Pay, and Google Pay, as well as debit and cash.

What is your return policy?

Every item sold comes with a, “Plays Like New” guarantee! If an item fails to play like new, you can return it within seven (7) days of purchase for repair or replacement. We will issue a refund for any items we cannot repair or place. All returns must include the original receipt. In addition, we offer lifetime resurfacing for any disc bought from PrePlayed with proof of purchase (receipt or price tag on case).

All Non-Defective Items must be returned within 3 days of purchase and a 20% restock fee will be applied to each item.

What do I need in order to sell you my items?

You must be at least 18 years of age and have a valid driver’s license or state-issued ID in order to sell items to us. All CDs, DVDs, & video game discs must have original packaging. All video game systems must have all the appropriate cords and controllers. The seller must be the actual owner of any items sold. You can only sell once a day. Looking to sell your items to PrePlayed?

Can I sell my items any time you are open?

Yup! Bring your items in anytime we’re open and we’ll take a look.

Our business hours are: Monday – Saturday from 10am-9pm & Sunday from 11am-5pm.

Is there a limit to the number of items I can bring in?

There is no limit to the number of items you can bring in to sell at one time. However, if you do have a very large amount, it may be better to drop them off and let us call you when we are done going through them.

Can you repair my discs that no longer work?

Yes, we can repair CDs, DVDs, and video game discs with light to moderate scratches. Before we attempt to fix your scratched discs, we will inspect them to make sure it is a scratch we can get out. Each resurfacing costs $2.75 plus tax per disc.

Do You Buy PC / Computer Games / Software / VHS?

No, we do not buy PC / computer games / software / VHS.